FAQ’s/Delivery/ Terms and conditions

1.Do you have a retail shop:

No we don’t, all our products are made in our in house home based bakery. We post out our online orders except for cakes and desserts.

2. Do you offer delivery or collection?

Yes we do, you can collect from our address in Uxbridge at an agreed time, alternatively for all cakes and Desserts we offer a delivery service based on availability at an additional charge. Currently we offer delivery within 10 miles of our address, however, for large orders we do travel out further.

  1. Online orders–  delivery will be made to single specified address by a carrier of our choice, please allow 3-4 working days if within the UK, for Ireland and Scottish Highlands please allow 7 days. Please ensure correct address is given at time of order, amendments made once items posted will not be honoured. Deliveries to multiple addresses will incur an additional charge. We use a combination of delivery methods from Royal mail 2nd class ( untracked) for free delivery, My Hermes or parcel force ( for larger orders).

Items posted within UK, Ireland and Scotland only. No European or International delivery offered at present.

4. Do you offer products suitable for food allergies:

We aim to offer our products suitable for most, however, this is not possible for all our products. We are happy to discuss this further so please ,contact us to discuss your requirement.

Terms and Conditions

  • Images- All images are copyright of Chinskitchen, any unauthorised use will be reported and action will be taken. Images should not be reproduced without our consent.

  • Content/Title – All rights reserved by Chinskitchen

  • Orders- All orders placed are full and final, no cancellations( which does not affect your statutory right)

  • Returns: Please refer to our Returns policy

  • Payment– goods must be paid in full at time of order. 

  • Delivery- delivery will be made to single specified address by a carrier of our choice, orders will be despatched 48-72 from order being placed and thereafter please allow 3-4 working days if within the UK, for Ireland and Scottish Highlands please allow 7 days. Please ensure correct address is given at time of order, amendments made once items posted will not be honoured. Deliveries to multiple addresses will incur an additional charge.. Items posted within UK, Ireland and Scotland only. No European or International delivery offered at present.

  • Quality Assurance– All of our products are quality tested and packed from fresh to ensure freshness upon delivery. All products are hand packed in suitable packing to minimise any damage caused in transit. If goods are damaged in transit, it is your responsibility to contact us upon receipt of goods.

  • Cake collection– Once you or your representative picks up the cake you assume responsibility and liability for the condition of cakes once it leaves our possession.

  • Storing of cakes: At Chinskitchen, cakes are made as close as possible to date of collection/delivery, from the delivery/collection date please consume the cakes within 3-4 days and store it in a cool dry place. Do not refrigerate the cakes as they will become dry and stale. Store them in the box provided if uncut or a suitable container.

  • Storing of Nankhatai– once opened please transfer into an airtight container and consume by best before date. Leaving them open in their packaging will result in shortbread becoming soft.

  • Allergens:Our products are baked and decorated in a kitchen where wheat, dairy, soya, nuts and other allergens are used. Although your cake/bakes may directly not contain nuts, it may come in contact with nuts in the kitchen where prepared. An allergen label will be supplied for each product ordered.

 

"Chintal I would like to thank you for making such a beautiful birthday cake for our mum's special day. We were pleasantly surprised how you customised the minute details with the fresh flowers.  Your talent truly impressed us with such a masterpiece. We look forward to having you create another work of art for our next family event. Not forgetting to mention how delicious the cake was - truly scrumptious."

Rachna

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Please note, we will respond to any enquiries within 3 working days

Address: Uxbridge, Hillingdon

 

Indulgence in a bite with a hint of spice!

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